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Privacy Policy

At Marmot Labs Inc. (“Marmot”), your right to privacy is very important to us. Subject to your agreement with our User Agreement, we provide you with the ability to use our proprietary platform to aid in decision-making, and we provide informatics provisioning services, analytics and reporting services, management services, training services and other professional services as may be agreed upon in writing between Marmot and you. In order to provide you with these services effectively, we collect certain specific information from you, and we also automatically collect information and data relating to the usage of our services by all our users, including you. Because we are committed to protecting your privacy rights and the information you provide to us, we have developed this privacy policy. It explains how we will protect your information and describes how we will use and share it.

This policy is concerned with the protection of your personal information only. Personal information includes any data that can be used to identify you as an individual, including your name, income, personal opinion, interests, home contact information, identification numbers, user IDs, passwords, ethnic origin, and age. Under Canadian law, in a business context, personal information does not include the name, job title, business address, or business telephone number of any employee in an organization.

This policy describes the following practices:

  1. Collecting information
  2. Sharing your personal information
  3. Maintaining your personal information

This privacy policy may change from time to time to reflect Marmot’s internal needs, customer feedback, or changes in applicable privacy legislation. Marmot will post all such changes on our website, so please visit this page regularly.

NOTE: Marmot’s software platform and services are not intended for children under the age of 13. We do not knowingly collect or maintain any personal information or non-personally-identifiable information from anyone under the age of 13 nor is any part of our website, software or service directed to children under the age of 13. We will close any accounts used exclusively by such children and will remove and/or delete any personal information we believe was submitted by or about any child under the age of 13.

Collecting information

In order to use the services provided by Marmot, you will be required to provide specific information about yourself, such as your name, address, telephone number and financial or credit card information. We will inform you when we need information that personally identifies you, and we will keep this information in strict confidence. Additionally, you may, on occasion, voluntarily provide Marmot with information that can be classified as personal information – all such personal information will be stored and maintained in accordance with this privacy policy.

We collect information about you in the following ways:

As part of your registration for Marmot’s products and services

We will require your name, address, telephone number and credit card information for billing purposes, and you will also be provided with a user ID and a password, or the ability to create a user ID and/or password. This information is kept confidential and stored securely by Marmot.

Automatically by Marmot’s software and services

Marmot’s platform and services contain features that may automatically collect information from users, such as usage statistics, and other tracking information. Although this information will not identify you personally, it nevertheless provides certain information about you, and we therefore treat it as personal information. Additionally, use of Marmot’s website and/or software may result in the collection of technical information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website, platform and services.

As part of your use of Marmot’s products and services

You have the ability to post or input information in your use of Marmot’s products and services, such as business data, or comments and opinions. Please be advised that any personal information that you voluntarily post to any public forum or to any area where third parties may legally access it, will NOT be considered confidential in any way, and Marmot will not have any obligation to protect it in a secured system or obtain your consent to its disclosure, as you will have made the decision to publicly post it. Marmot neither expects nor desires you to include any personal information, whether of yourself or of any third party, in any content that you may input, post or upload to Marmot’s platform or site, and if you include any such personal information of yourself or any third party, it is your responsibility to obtain all relevant and informed consents to such inclusion, and to comply with all relevant confidentiality obligations relating to such information. At your request, Marmot will be happy to change, remove, or restrict access to any post or upload made by you (subject to technical feasibility) in order to protect the integrity or confidentiality of personal information included in it. In some cases, you may be able to make such changes yourself, and in such cases, it is your responsibility to do so. Marmot also reserves the right to refuse to post, or to delete any posts or uploads, containing such personal information.

You contact Marmot directly

Customers and business partners often contact us directly. When you contact any Marmot employee by telephone, e-mail, in person, or through our website, you will be asked to provide consent to the collection of personal information if your personal information will help us deliver the information, products, or services you require.

You respond to communications from Marmot

From time to time, Marmot may invite you to provide us with information for specific purposes. We may ask for this information through feedback features on our website or software; we may send out e-mail inviting feedback or offering products and services; or we may ask you for information concerning support of our products or services. Your response to these communications may require you to submit personal information and opinions.

Your information is obtained through a third party

Occasionally, Marmot will obtain information about you from third parties, such as mailing list providers, third party service providers, ISPs, or third party application or account providers. Third-party providers are responsible for obtaining consent for the release of personal information to us from those individuals identified on mailing lists, surveys, or through other collection methods.

Third party collection of your information

Where other users post links to third party websites, please be aware that such third parties are not within Marmot’s control or responsibility, and your use or access to those sites may result in third parties collecting information from you. Third party products or services provided through third party websites or applications are not owned or controlled by Marmot, and are governed by the third party’s terms and conditions and/or privacy policy. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.

Sharing your personal information

Subject to any exceptions stated above in the collection of information section, should Marmot collect any of your personal information, we will follow these practices regarding the distribution of that information.

Your personal information is protected

Marmot uses reasonable precautions to protect your personal information and store it securely. Access to your personal information is restricted to those personnel who need it, and Marmot takes reasonable steps to prevent the unauthorized use or disclosure of your personal information.

Marmot only uses and discloses your personal information to help us facilitate your needs, improve our products and services, meet legal and regulatory requirements, or — where reasonably required — manage our internal business operations. Additionally, if there are any disclosure or use restrictions in your consent to the collection of your personal information, Marmot will abide by those restrictions (subject to technical feasibility and the consent exceptions listed below).

For example, your credit card information will only be used to bill you for the services that you have authorized or used. The account information provided as part of your registration for Marmot’s services will only be used to provide you with the services.

Marmot may combine your information with other information into an aggregate form, so your information no longer personally identifies you. We may then disclose the aggregate information to third parties, so they can obtain an overall picture of Marmot’s products, services, customer usage patterns and/or other statistical information.

Information is shared with your consent

Marmot provides your information to third parties only for purposes to which you have consented, and we require such third parties to keep your information confidential.

In a few situations, Marmot may be required to disclose your information without your prior consent. For example, Marmot may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:

Marmot will always try to provide you with prior notice of such disclosure; however, such notice may not always be possible or reasonable given the circumstances.

Additionally, the nature of the services provided requires the routine use of your information in the provision of the services. Your personal information will only be used where necessary to provide the services that you have requested, and may include our provision of information to allow third party suppliers, vendors, contractors and other parties to provide products and services to us or to you, or to otherwise act on our behalf (this may include, without limitation, our use of third parties to store data and analytic reports created by or relating to our users’ use of our products and services, and our authorization of such third parties to email our users regarding updates, surveys and other inquiries regarding their experience with our software and service).

Maintaining your personal information

Marmot has established the following practices regarding the maintenance of your personal information.

You can request access to your personal information at any time

If, for any reason, you wish to review your personal information that Marmot has in its possession, you can contact our Privacy Officer, who will be pleased to provide you with your personal information that Marmot has on file. In some cases, you will be able to review your personal information by accessing your account with Marmot; in such cases, you need not contact our Privacy Officer.

You can request changes to your personal information at any time

Sometimes, it will be necessary for you to update your personal information Marmot has on file. For example, if you move or change credit cards, you must update your information in order to keep receiving the services provided by Marmot.

If you wish to make any changes or corrections to your personal information, please contact our Privacy Officer who will implement the changes. This will help us ensure our records are always up-to-date. Changes or corrections may not be applied to backups of Marmot’s systems, which will be used to restore Marmot’s systems in the event of any issues to the active services; Marmot will make reasonable efforts to restore your personal information to the state it was in prior to the restoration of Marmot’s services from backups

You can opt out of communications at any time

Additionally, you always have the choice of whether you wish to receive information – such as e-mail updates – from Marmot. In some cases, you may do so simply by changing your preferences on Marmot’s site.

If you do choose to opt out of communications respecting products and services provided by Marmot, you may not obtain all the benefits we could otherwise provide, such as updates or warnings. Marmot will not have any liability to you for your loss of those benefits or any negative effects respecting your use of Marmot’s products or services.

You can request that your personal information be destroyed at any time

A situation may arise where you desire to have your personal information that is contained in Marmot’s records deleted or destroyed. If this is what you wish, please contact our Privacy Officer, who will take care of removing your personal information from Marmot’s records. However, there may be situations where we are obligated to retain archival copies of your information to allow us to comply with laws or respond to legal processes. We will inform you of all such situations, and will only use your retained personal information to the limited extent necessary to comply with such laws or respond to legal processes.

Additionally, in order to maintain Marmot’s systems, Marmot has a series of backups, in order to restore service if there are any issues. It may not be feasible to remove specific personal information from such backups; however, such backups will be used only to restore Marmot’s services or to comply with legal requirements, and Marmot will make reasonable efforts to restore your personal information to the state it was in (whether changed or deleted) prior to the restoration of Marmot’s services from backups.

Marmot’s standard practice is to destroy your content after your user agreement expires or is terminated

As described above, you may provide materials to Marmot in the course of your use of Marmot’s products or services, including text, information, data, images (still and moving), trade-marks, and logos, and any portion thereof, and/or all data and information generated by your use of the products and/or services. In your discretion, you may have decided to include personal information in such materials.

Marmot’s standard practice is, within six (6) months of any termination or expiration of your agreement with Marmot for products or services, to destroy all such materials unless, during such six (6) month period: (a) you reactivate your account (including by executing the then-current version of the relevant user agreement) and/or (b) you and Marmot specifically agree in writing to handle this material in an alternative manner.

It is your responsibility to make alternative arrangements with Marmot if you do not wish for personal information included in such materials to be handled in this manner, and Marmot will have no liability whatsoever relating to the destruction of any personal information contained in such materials if you fail to do so.

Contacting our Privacy Officer

Marmot welcomes your comments about this privacy policy, and we would be happy to provide any additional information you require. Please contact our Privacy Officer at:

                (ATTN: Privacy Officer)

                Or at our mailing address:

                Marmot Labs c/o VeloCity Garage
                Suite 100, 151 Charles Street West
                Kitchener, Ontario, Canada
                N2G 1H6

This privacy policy supplements any agreements you already have with Marmot, such as your User Agreement or website terms and conditions. Our privacy policy does not replace the terms of those agreements. By agreeing to those terms and using Marmot’s website, products, software and services, you are consenting to the collection and use of your personal information by Marmot in accordance with this privacy policy. This policy was written in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).